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Sevenfold hike in AI copilot use in tech sector by 2028

Software coders lead charge in embracing AI assistants

by Benefits Expert
12/04/2024
AI assistant, AI copilot
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Three quarters of business software engineers will use AI code assistants by 2028, up from less than 10 percent in early 2023, according to global research from Gartner.

Almost two-thirds (63 percent) of software employers are piloting, rolling out or already using AI code assistants, also known as copilots, the research found. 

The survey of 598 global respondents revealed that collaborative AI assistants are being embraced by software developers because they boost efficiency, enhance brainstorming and increase code quality.  

Survey respondents said using AI copilots enabled them to upskill continuously, enjoy greater job satisfaction and had a positive impact on employee retention.

Philip Walsh, senior principal analyst at Gartner, said: “Software engineering leaders must determine return on investment (ROI) and build a business case as they scale their rollouts of AI code assistants.

“However, traditional ROI frameworks steer engineering leaders toward metrics centred on cost reduction. This narrow perspective fails to capture the full value of AI code assistants.”

Gartner urged employers to move ROI conversations on from a focus on cost reduction to acknowledging how it can add value in other areas. For example, it can help reduce employee task switching, which helps maintain a flow state, and it can enhance the coder’s and end user’s experience.

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The podcast from Benefits Expert, the title for HR, reward and benefits professionals.

Seasoned professionals examine the challenges and innovations in today’s employee benefits, reward and HR sector. Every episode, they will unbox a key issue and unpack what it really means for employers and how they can tackle it.

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Benefits Unboxed – Hybrid work: reality versus rhetoric
byBenefits Expert from Definite Article Media

Return-to-office mandates are a topic that’s generating plenty of heat in the media, but how closely do the headlines match workplace reality? 

In this episode, one of a three-part series of 10-minute podcasts, hosts Claire Churchard and Steve Herbert discuss data that shows remote or home working is on the rise.

We look at what this means for HR, from balancing employee flexibility with business needs, to ensuring benefits packages remain fair and accessible. We discuss the pinch points, and the opportunities, in building the new normal of work.

Benefits Unboxed – Hybrid work: reality versus rhetoric
Benefits Unboxed – Hybrid work: reality versus rhetoric
31/08/2025
Benefits Expert from Definite Article Media
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