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BE Summit 2023: Hybrid work boosting productivity but wellbeing challenges remain

by Muna Abdi
20/02/2024
BE Summit 2023: Hybrid work boosting productivity but wellbeing challenges remain
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The workplace is embracing hybrid working, but effective management, formal training, and addressing challenges around inclusion are essential for maximising productivity and employee wellbeing.

Speaking at the Benefit Expert summit, Chartered Management Institute policy and innovation manager, Hamish Shah shed light on key aspects of the contemporary workplace, revealing challenges such as the lack of formal management training for a significant portion of managers, the widespread acceptance and variations in hybrid working policies, the emergence of mandated office days, and the importance of effective management and trust in hybrid and remote work scenarios.

He also delved into the productivity benefits of Equity, Diversity, and Inclusion (EDI) in the workplace, highlighting the pivotal role of managers in fostering inclusive environments.

CMI research shows that over 85% of managers offer hybrid working, but it’s more common in large organisations and the public sector than in SMEs and the private sector.

Shah highlighted that 82% of managers lack formal management training, which affects working conditions, particularly hybrid working.

He also explained that poorly managed hybrid work can impact inclusion, posing challenges for disabled workers and women missing opportunities with managers nothing the impact on mental wellbeing due to disrupted workdays and increased pressure for those with caring responsibilities.

Shah noted that managers should know the downsides of remote work which poses challenges for both managers and their teams, such as social isolation, distractions at home, and potential negative effects on mental health and work-life balance

But according to CMI research, home working has had a positive impact on productivity with 7 out of 10 managers attributing their increased productivity to hybrid working.

Flexible work hours, professional growth, and remote/hybrid choices are among the top factors that managers credit with promoting employee wellbeing. The majority, 72%, agree that working in a hybrid environment enhances team health, and 84% say it’s simpler to strike a work-life balance.

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However, positive attitudes towards hybrid working are seen in CMI’s research, with 80% of managers praising efficient team communication. However, challenges in onboarding (70%) and relationship-building (66%) emerge in hybrid settings.

Shahs suggests shifting from using presenteeism as a performance metric, consistently inquiring about your staff’s wellbeing, ensuring that necessary adjustments or support is provided and ensuring that managers provide training and engage in regular career conversations.

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SUMMIT

BENEFITS UNBOXED PODCAST

Benefits Unboxed
Benefits Unboxed

The podcast from Benefits Expert, the title for HR, reward and benefits professionals.

Seasoned professionals examine the challenges and innovations in today’s employee benefits, reward and HR sector. Every episode, they will unbox a key issue and unpack what it really means for employers and how they can tackle it.

The regulars are Claire Churchard, editor of Benefits Expert; Carole Goldsmith, HR director at the Royal Horticultural Society, and Steve Herbert, consultant and rewards & benefits veteran.

Benefits Unboxed – Wellbeing: HR is supporting everyone, but who’s supporting HR?
byBenefits Expert from Definite Article Media

As the professionals responsible for helping their organisations navigate NI hikes, rising employee stress levels and looming redundancies, the pressure on HR, reward and benefits teams has never been greater. 

HR is expected to lead with strength and compassion. But who is supporting the supporters?

In this episode of Benefits Unboxed, co-hosts Claire Churchard, Carole Goldsmith and Steve Herbert explore the emotional and ethical pressures HR face today, from managing redundancies to implementing complex legislation. They discuss why HR’s own wellbeing may not be the first topic of conversation, the risks that poses to employers, and the practical steps businesses can take to better support the wellbeing of the people who support everyone else.

This conversation shines a light on the resilience of the profession and why looking after HR is not just the right thing to do, but a business imperative.

Benefits Unboxed – Wellbeing: HR is supporting everyone, but who’s supporting HR?
Benefits Unboxed – Wellbeing: HR is supporting everyone, but who’s supporting HR?
22/05/2025
Benefits Expert from Definite Article Media
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