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Employers back mental health support, but HR says action lags

by Benefits Expert
12/05/2025
mental health, quiet cracking, stress, wellbeing, health

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Seven in ten employers say they have a responsibility to support employee mental health, but only 65 percent of HR managers say their workplace offers this kind of support.

The findings were released by Unum UK as the provider highlighted NHS data suggesting eight times as many people are still waiting for mental health treatment after 18 months, compared to physical health care.

Further figures from the provider reveal that stress, depression and anxiety accounted for 77 percent of mental health appointments booked via its app Help@hand last year. 

“Businesses that take the lead in supporting employee mental health will not only boost their team’s wellbeing but also build resilient, productive workforces. Bridging the gap between awareness and action isn’t just good practice – it is essential for business growth,” said Jane Hulme, HR director at Unum UK.

“Our data indicates that, although progress has been made, there is more still to be done to move beyond one-size-fits-all solutions. Businesses that prioritise accessible, individualised, and comprehensive support for employees will benefit from healthier, happier and more engaged employees. By equipping managers to proactively address concerns, signpost to help available and encourage individuals to take care of themselves through open communication, businesses ensure that every employee – no matter where they work – has the support and resources they need to thrive.”

The provider has urged employers to take action to close the gap between awareness and effective implementation of mental health support.

“A total of 16.4 million days were lost to work-related stress, depression, or anxiety in 2023-2024,” said Hulme.

“For Mental Health Awareness Week, we are highlighting the urgent need for businesses to fill the support gap and take proactive measures to drive real change – not just for their employees, but to benefit society and the wider economy.”

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Seasoned professionals examine the challenges and innovations in today’s employee benefits, reward and HR sector. Every episode, they will unbox a key issue and unpack what it really means for employers and how they can tackle it.

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Return-to-office mandates are a topic that’s generating plenty of heat in the media, but how closely do the headlines match workplace reality? 

In this episode, one of a three-part series of 10-minute podcasts, hosts Claire Churchard and Steve Herbert discuss data that shows remote or home working is on the rise.

We look at what this means for HR, from balancing employee flexibility with business needs, to ensuring benefits packages remain fair and accessible. We discuss the pinch points, and the opportunities, in building the new normal of work.

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