No Result
View All Result
Benefits Expert
  • About
  • Advertise
  • Alerts
  • Events
  • Contact
  • NEWS
  • IN DEPTH
  • PROFILE
  • PENSIONS
  • GLOBAL REWARDS
  • FINANCIAL BENEFITS
  • HEALTH & WELLBEING
  • DIVERSITY & INCLUSION
  • PODCAST
No Result
View All Result
Benefits Expert
  • NEWS
  • IN DEPTH
  • PROFILE
  • PENSIONS
  • GLOBAL REWARDS
  • FINANCIAL BENEFITS
  • HEALTH & WELLBEING
  • DIVERSITY & INCLUSION
  • PODCAST

HR AI use grows, but policy and skills gaps hinder full potential  

by Benefits Expert
14/04/2025
HR, AI, formal processes, personal use, Brightmine
Share on LinkedInShare on Twitter

Two thirds of HR professionals (66.3 percent) are using AI on a daily basis, representing a 12 percent increase in use from last year.

However, while informal AI use is growing, just 3.6 percent of HR have formally integrated it into their work processes, research has found. 

The findings, from Brightmine, come as AI is quickly becoming an essential tool for business growth.

The research, conducted with 196 organisations, representing a total of 276,171 employees, revealed a number of barriers to formal, and potentially more effective, AI adoption. These include time constraints, a dearth of skills, and gaps in internal employer policies. 

Almost two fifths (38.8 percent) of respondents said their employer has not started to officially use AI at work.

Six in ten (60 percent) HR professionals pointed to a lack of time as a key obstacle to AI adoption. The same proportion (60 percent) highlighted a skills gap issue, reporting that they feel they lack the necessary AI knowledge to use the tool effectively. 

Less than a third (32.1 percent) of employers have formal AI use guidelines indicating a major policy gap that will slow take up.

Researchers said that smaller organisations are particularly affected as 60 percent of companies with fewer than 250 employees said they had no AI guidelines, policies, or principles in place.

In spite of this, smaller organisations still recognise the benefits as 100 percent of the small businesses surveyed said AI has helped reduce HR’s workload. 

RELATED POSTS

Talk Money Week, speech bubble, piggy bank, workplace savings, tax, pensions

DC pensions providers warn of ‘reserved powers’ risk to savers in reform plans

Scottish Widows, podcast, How digitally able is the UK

Scottish Widows Podcast: How digitally able is the UK?

It’s clear that while HR teams are experimenting with AI, they are hesitating to formally integrate it into their processes. Survey results showed that 67.5 percent of organisations with more than 1,000 employees have experimented with AI but have not formalised its use in HR. Less than half (47.5 percent) of these medium sized firms have developed guidelines, principles, or a policy for the use of AI. 

HR are aware of the greater potential AI has to transform work, with 96.3 percent reporting that that the biggest potential value for HR teams is time saving. 

Results showed different perspectives of AI’s value across sectors. Two fifths (40 percent) of not-for-profits worry about AI’s impact on job security, while 45 percent of public sector organisations have not experimented with AI at all, compared to 35 percent of not-for-profit organisations. 

“HR professionals are eager to use AI, but without the right skills and clear guidelines, there’s a risk of inconsistent use leading to poor decision-making and missed opportunities. Organisations that invest now in training, clear policies, and support can turn AI from a personal productivity boost into a strategic organisational advantage,” said Sheila Attwood, senior content manager, HR data and insights, at Brightmine.

Next Post
Bupa, Protecting, employees, teeth, health, wellbeing

Protecting your employees’ teeth: understanding substance abuse and preventing oral health issues

cancer, long term illness support at work

Work is a 'powerful anchor' for employees with cancer, data shows

SUMMIT

BENEFITS UNBOXED PODCAST

Benefits Unboxed
Benefits Unboxed

The podcast from Benefits Expert, the title for HR, reward and benefits professionals.

Seasoned professionals examine the challenges and innovations in today’s employee benefits, reward and HR sector. Every episode, they will unbox a key issue and unpack what it really means for employers and how they can tackle it.

The regulars are Claire Churchard, editor of Benefits Expert; Carole Goldsmith, HR director at the Royal Horticultural Society, and Steve Herbert, consultant and rewards & benefits veteran.

Benefits Unboxed – Wellbeing: HR is supporting everyone, but who’s supporting HR?
byBenefits Expert from Definite Article Media

As the professionals responsible for helping their organisations navigate NI hikes, rising employee stress levels and looming redundancies, the pressure on HR, reward and benefits teams has never been greater. 

HR is expected to lead with strength and compassion. But who is supporting the supporters?

In this episode of Benefits Unboxed, co-hosts Claire Churchard, Carole Goldsmith and Steve Herbert explore the emotional and ethical pressures HR face today, from managing redundancies to implementing complex legislation. They discuss why HR’s own wellbeing may not be the first topic of conversation, the risks that poses to employers, and the practical steps businesses can take to better support the wellbeing of the people who support everyone else.

This conversation shines a light on the resilience of the profession and why looking after HR is not just the right thing to do, but a business imperative.

Benefits Unboxed – Wellbeing: HR is supporting everyone, but who’s supporting HR?
Benefits Unboxed – Wellbeing: HR is supporting everyone, but who’s supporting HR?
22/05/2025
Benefits Expert from Definite Article Media
Search Results placeholder

GUIDE TO CASH PLANS



CLICK TO REQUEST A FREE COPY

OPINION

Chris Andrew, EVP, Gallagher

Rewriting the deal: how hybrid and remote work is changing EVPs

Pat Sharman, Everyone Matters

What CEOs don’t know about workplace culture, but should

Jo Werker, CEO, Boostworks

Six proactive ways HR can build a happier, healthier workplace

(Left) Simon Fowler, Adviserplus, Empowering People Group, (right) Rena Christou, Halborns

Top 10 employment law reforms every HR team needs to prepare for now

SUBSCRIBE

Benefits Expert

© 2024 Definite Article Limited. Design by 71 Media Limited.

  • About
  • Advertise
  • Privacy Policy
  • Terms & Conditions
  • Contact

Follow Benefits Expert

No Result
View All Result
  • News
  • In depth
  • Profile
  • Pensions
  • Global rewards
  • Financial benefits
  • Health & wellbeing
  • Diversity & Inclusion