Costa Coffee is the latest employer to award its staff a pay rise, offering an average 6.7% increase for more than 16,000 UK workers.
The higher rates, introduced to reward employees’ “amazing work”, will be effective across 1,520 company-owned shops from 1 April 2023.
Baristas’ base hourly pay will increase by around 70 pence, from £10 to at least £10.70, while more experienced baristas will see a similar uplift, from £10.53 to at least £11.23, depending on role and location.
Nick Orrin, interim UK and Ireland managing director at Costa Coffee, said: “Our expert baristas are at the heart of our business and the communities we serve, and we are proud to be rewarding their amazing work. This increase reflects everything they continue to do for our customers to make their day that little bit better.”
According to the business, it is the third time in the past 12 months that pay rates have been boosted. In this time, the company’s base hourly pay rate has grown by more than 14%, from £9.36 to £10.70.
Along with pay rises, Costa Coffee had also improved its overall offering as part of a £12 million-plus investment. Staff can now benefit from a performance-related bonus awarded as a direct payment, which was previously given in vouchers.
As well as access to free drinks while on shift, staff discounts across the company’s menu have been increased from 25% to 50%. They can also enjoy numerous discounts on household bills, purchases and entertainment, as well as up to 10% employer pension contributions, life assurance, income protection and a cycle-to-work scheme.
Orrin added: “We continue to live in uncertain times, but we are passionate about putting our teams and communities first. By always investing in our stores and our teams, we can give everyone a little boost each time they step inside their local Costa Coffee.”