Post Office has introduced a combined benefits, rewards and recognition platform to improve its overall employee value proposition and company culture.
Launched during National Inclusion Week, which took place from 25 September to 1 October, the solution allows the firm’s 3,600 head office and support centre staff in both permanent and fixed-term contracts to access a wide range of services.
The one-stop-shop WOW! platform from Reward Gateway is available to employees across various roles – from administration to supply chain and directly managed branches – and also includes workers at its Payzone Bill Payments Limited business.
According to Post Office, the resource was implemented after considering feedback from employees in annual surveys and understanding that a strong benefits and recognition offering is much needed to attract and retain talent.
The platform is free for all staff and encourages the use of virtual eCards for recognition, from the Ways of Working company values to life events such as celebrations and religious holidays.
A benefits section is tailored to each individual and their contract, offering information on a range of Post Office policies and services, including access to a digital GP and the cycle to work scheme.
Through the wellbeing section, employees can benefit from free workout and meditation videos, advice on budgeting and a selection of healthy recipes. As well as providing discounts, staff are able to buy reloadable gift cards and instant vouchers, as well as get cashback, which they can also donate to charity. The range of discounts on offer include supermarket items, clothes, electrical goods, among many others.
The platform also has a 24/7 help centre, which will benefit Post Office’s shift workers.
Karen McEwan, Post Office’s chief people officer, said: “I’m so pleased to be able to introduce WOW! To our colleagues at long last. I really believe this platform will make a difference to them and will help us both retain talent, but also attract future talent. By having everything in one place and a simple to use platform, we have been able to improve our employee experience. We’re committed to evolving WOW! And we’re already working on what more we can do with the platform.”